Product Care And Ts&Cs

Making an order

1. If an order is made online or via IBL Creations social media/phone or email, it is

the responsibility of the customer to check the invoice details before paying the

balance. It would be at the cost of the customer if they receive an order they deem

incorrect resulting in the return or exchange of part or all of their order due to not

checking their invoice.

2. If a discrepancy is seen on the invoice, please contact IBL Creations as soon as

possible, so this can be reviewed and where an agreed discrepancy is noted, an

amended invoice will be sent.

Payments

1. Customers have the choice to pay via payments, using the approved payment

cards, Apple Pay,Klarna or Paypal.

2. IBL Creations reserves the right to stop using the PayPal and Klarna service if

it is no longer suitable for our business.

3. Customers must double check their as per the 'Making an order' section in the

Policies. If an incorrect order is made and paid via Paypal, the customer can be

refunded minus any costs incurred.

Custom made props

1. All our sizes on the website are standard. However, we do accept deviations in

sizes if the customer requires but a sur charge of £20-£25 for such changes.

Picture/prop replication

1. We aim to replicate pictures of prop(s)/fonts our customers send us, as close as

possible. However, we cannot guarantee that they will be 100% the same.

The prop

1. All props come unpainted and in their original MDF condition unless stated

otherwise

2. Please note that all items are made with the assumption the customer will paint

the item. Materials used to make the item may be visible until painted or unless

stated otherwise.

Sizes

1. All sizes are approximates - variations may occur as some prop(s) are handmade

and sizing may need to be adjusted for the prop(s) to look more in proportion.

2. Any major sizing changes will be discussed with the customer prior to

production and confirmed in email.

Order lead time

1. We endeavour to get most orders out approximately 15 working days (Monday -

Friday - excluding bank holidays) not including delivery time.

2. An order is not confirmed until payment has been made. The 15 working days

will start from when the invoice has been paid.

3. If a shorter lead time has been previously agreed, the invoice must be paid by

midnight that day in order for that agreement to be upheld.

Imperfections

1. All our props may have minor imperfections. If a prop has such minor

imperfection which does not affect its main use we will not offer a refund,

replacement, compensation, credit or free repair, Including using paint that isn’t

suitable to use.

Order collection

1. IBL Creations performs its own quality checks before all order collections. The

customer or person collecting on behalf of the customer must check the order to

ensure it is exactly what was ordered and carry out their own quality check. If there

are any questions or discrepancies, they must be addressed at the time of

collection. We will not accept any responsibility once the order has left the

workshop.

2. If there is a discrepancy with an order, we will first offer an alternative prop(s).

If the alternative is declined by the customer, we will send a replacement to the

customer or arrange a collection date as soon as the replacement prop(s) can be

made.

3. If the alternative prop is accepted by the customer, then the discrepancy will be

classed as resolved and the customer, will no longer be able to make future claims

for the original prop(s).

4. A demonstration of how to set the prop(s) up correctly can be given by us, on

collection. It is the customers responsibility to ask any set up/ prop care questions

if they are unsure of anything.

Returns

1. No returns are excepted on made to order or bespoke items.

2. If the prop(s) is deemed damaged beyond use it must be returned in its original

packaging. Otherwise, we reject the claim the damage occurred prior to receiving/

use.

3. Claims for damaged beyond use props must be made immediately from

receiving the prop(s). Pictures/videos must be sent of the damage as soon as

possible to for us to IBL Creations to inspect.

4. If we deem the prop(s) 'damaged beyond use, we will send a replacement as

soon as viably possible/ offer compensation for the customer to get the prop(s)

repaired or a full refund (if the prop(s) is irreparable).

Delivery

1. Orders are routinely sent by 3rd party pallet or courier companies.

2. PLEASE EMAIL AT INSPIRED_BYLOVE@YAHOO.COM IF YOU ARE

UNSURE WHICH DELIVERY OPTION TO CHOOSE ON CHECKOUT.

3. Delays in delivery are inevitable due to industrial action/exceeded

capacity/weather etc. which are out of our control. This must be taken into

consideration if an order is needed urgently.

4. We will not offer a refund, replacement, compensation or credit if your order is

delayed arriving to you.

5. We package all orders with as much protective packaging as possible however

the 3rd party delivery companies may not always handle our orders with as much

care as we would like.

7. If part or all of your order is damaged beyond use due to delivery service

negligence, please send us pictures/videos of the damaged prop(s). If we deem the

prop(s) 'damaged beyond use' we will send a replacement as soon as viably

possible/ offer compensation (maximum of £50) for the customer to get the prop

repaired or a full refund (if prop is irrepariable). The value of compensation to

repair the product will be completely at the discretion of us

8. Our pallet services do not offer tracking and delivery can be anytime between 9-

9. If delivery is missed, the pallet company will charge a redelivery fee, delivery is

between 9-5 Monday -Friday only and the customer must be in between those

times to check and sign the pallet.

10. Please keep in mind that 'rush job's' are not exempt from any part of our

policies. It is the customers responsibility to make sure their order arrives with

enough time for their event and to resolve any unforeseen eventualities. If their

order is damaged, we will follow their damaged order process.

11. If the order arrives damaged but the customer proceeds to paint and use or

modify the item(s) for their business, we will not replace the item(s) or refund.

12. Please follow the instructions on the Cart page to calculate the correct P&P

price.

13. If you choose the incorrect GROUP on the P&P drop down menu, we will

email you an invoice for the difference in price.

14. If your order requires more than one pallet, we will send you an invoice for the

difference in price.

15. If you are unsure of the P&P process please email us your entire order

including an address the order is to be sent to and we will send you an invoice at

the earliest convenience.

16. Pallet delivery orders will be sent via TPN Network. If you would like to use

their next day delivery options we will charge you accordingly for this service.

17. No tracking is available for the pallet delivery.

18. If you would like to arrange your own courier a packing fees will apply.

Post-delivery/collection prop care

1. Any damage made to the prop(s) after collection/delivery is at the responsibility

of the customer.

2. It is the responsibility of the customer to make sure the prop(s) are set up on

level flooring, indoors and securely weighted to remain upright when in use.

Price increases

1. At the discretion of IBL Creations, product price increases will occur in line

with economic increases. All current product prices will be as they are on the

website

Social media

1. We reserves the right to post any pictures of props during or at the end of the

design/building process.

Contact

1. We aim to respond to all messages within 24 hours.

2. If you do not get a reply within 48 hours, please send us another message.

3. We do deem to answer all phone calls as soon as possible, if there is no answer,

please leave a voicemail or text and we will reply as soon as possible.

Website

1. www.iblcreations.co.uk is routinely updated with props and information.

2. We reserves the right to change any of its prices due to changes of costs or

remove any props due to low demand.

IBL Creations operates www.iblcreations.co.uk, which provides party and event

prop manufacturing, This page is used to inform website visitors regarding our

policies with the collection, use and disclosure or Personal Information if anyone

decided to use one of our Services on www.iblcreations.co.uk.

If you choose to use any of our Services, then you agree to the collection and use

of information in relation with this policy. The Personal Information that we collect

are used for providing our Services. We will not use or share your information with

anyone except as described in this Privacy Policy.

Information Collection and Use

We may require you to provide us with certain personally identifiable information,

including but not limited to your name, phone number, postal address, and billing

details. The information that we collect will be used to contact or identify you.

We collect and uses your Personal Information as necessary to perform our

contract with you and for our legitimate business interests, including to:

Fulfil your order, process your payment, and arrange shipping.

Operate the Website and deliver the services.

Communicate with you about the services you use, as well as respond to

requests for assistance.

Market our services to you.

Sharing Personal Information

We share your personal information with third party service providers, for our

business to provide its services found on www.iblcreations.co.uk to you.

Shopify operates our website and takes payment information when ordered through

our online store/manually sent invoices.

Cookies are small pieces of data stored on a site visitor's browser. They are

typically used to keep track of the settings users have selected and actions they

have taken on a site.

We use cookies:

To provide a great experience for you.

To identify registered members (users who registered to our site).

To ensure our platform is secure and safe to use.

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